How will artificial intelligence replace clerks in the legal profession? In our profession, we are still able to keep our jobs by serving as readers and clients of clients. The other way of keeping the profession alive and thriving is by providing education and training to other lawyers.
The question of how is this going to happen is one that has been asked for many years now. So, how is it going to happen?
Artificial intelligence is going to replace clerical staff by increasing efficiency in almost every aspect of a law office. We are not just talking about more efficient-ness. We are talking about other things like preventing conflicts of interest. Librarians have been doing this for decades.
Suppose a lawyer is trying to get a large number of client requests served on the same lawyer’s fee schedule. How is this going to happen? If a clerk writes one copy for each request, how is this going to happen? This seems to run contrary to the very purpose of having a legal office.
Lawyers need to run their business more efficiently-ness, so that they can avoid conflicts of interest and get a larger amount of work done, including time off, which should be in accordance with client requests. In the modern world, a computer can do all of this, and this is where the concept of artificial intelligence comes into play.
Artificial intelligence is just one of the new inventions of a future of legal technology. It is a set of algorithms, knowledge structures, or software that will improve the productivity of a company or a legal professional, resulting in increased efficiency, which will result in lower prices, and at the same time, more quality work.
Artificial intelligence has also been used to enhance the attractiveness of a product or service. This might seem a bit far fetched, but with all of the change going on, and with all of the constant changes in the legal field, you might as well use these ideas to improve your business.
What has been mentioned above, in addition to artificial intelligence, includes improved customer service, which will result in improved customer satisfaction, which will lead to higher sales, which will increase profits, which will improve the bottom line. That is the type of human interaction that legal professionals need to have.
Clerks cannot provide this kind of service any longer. No matter how much experience they have or how many classes they’ve taken, they simply do not have the ability to process all of the communication that is happening.
There are software programs that can process a call, and answer questions about the client, or help the clerks, and provide them with the information that they need, in a timely manner. These software programs are different from traditional clerks in that they are more human.
All of these developments that are happening, and all of these developments that will happen, are going to take away jobs from clerks, and allow many more jobs to be created. This is another part of the long-term plan that will help keep the legal profession thriving and growing.